Terms of Service

These terms are an agreement between you (the customer) and Twine Interactive, Inc. for the use of A Smarter Bot. By creating an account you accept them.

The service

A Smarter Bot lets you build website assistants that answer visitor questions from knowledge you provide, offer actions you define, and record conversations. Replies are generated by a large language model and can be wrong; you are responsible for the knowledge you supply and for reviewing how your assistant behaves before and after you put it in front of customers.

Plans, payment, and limits

• Plans are billed monthly in advance through Stripe and renew automatically until cancelled. There is no free plan or trial.
• Each plan includes a monthly message allowance and other limits shown on the pricing page. When the allowance is used up the assistant pauses until the next period, unless you turn on overage, in which case additional messages are billed at the rate shown in your account on the next invoice.
• Upgrades take effect immediately and are prorated by Stripe. Downgrades and cancellations take effect at the end of the current period; you keep access until then. Fees already paid are not refunded except where the law requires it.
• We may change prices with at least 30 days' notice by email; the change applies from your next renewal after the notice period.

Your responsibilities

• Only embed the widget on websites you own or are authorized to modify, and tell your visitors that they are talking to an automated assistant where the law requires it.
• Do not use the service to collect payment card data, government identifiers, health information, or other data you are not entitled to process, and do not configure an assistant to give legal, medical, or financial advice.
• Keep your login and API keys confidential. You are responsible for activity under your account and your team members' accounts.
• Do not attempt to access other customers' data, overload the service, or reverse engineer it.

Our responsibilities

• We will operate the service with reasonable skill and care and aim for continuous availability, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance with notice where practical.
• We will handle personal data as described in our privacy policy and act as your processor for visitor data.
• We may suspend an account that breaches these terms, fails to pay, or threatens the security of the service, and will tell you why.

Content and ownership

You keep ownership of the knowledge, configuration, and conversation data in your account and grant us the rights needed to operate the service for you. We keep ownership of the software, including the widget and the API. You may not remove the "Powered by" notice except on plans that include branding removal.

Liability

To the extent the law allows, the service is provided as is, our total liability to you in any twelve-month period is limited to the fees you paid us in that period, and neither party is liable for indirect or consequential losses such as lost profits or lost data. Nothing here limits liability for fraud, gross negligence, or anything that cannot be limited by law.

Ending the agreement

You can cancel from the Billing page at any time. You can delete your account and all its data from Account settings. We can end the agreement with 30 days' notice, or immediately for a serious breach. On termination your access ends and your data is deleted according to the privacy policy.

General

These terms are governed by the laws of North Carolina, United States, and disputes will be handled by the courts there. If part of these terms is unenforceable the rest still applies. We may update these terms; material changes will be emailed to account owners at least 30 days before they take effect. Questions: hello@asmarter.bot.